Returns, Refunds & Replacements

Our Return Policy

At Push Marketers, we take pride in producing quality custom printing, signs, apparel, promotional products and marketing materials. Because many of our products are custom-made, printed or personalized specifically for each customer, return and refund eligibility differs from standard retail merchandise.

Customers are responsible for reviewing their order details and approved artwork carefully before production begins.

Custom & Personalized Products

Custom-printed and personalized products generally cannot be returned or exchanged because of a change of mind, incorrect quantity ordered, incorrect size selected or customer-approved artwork.

Once an order has entered production, it may not be possible to cancel or modify it.

Damaged, Defective or Incorrect Orders

If you receive an order that is damaged, defective or materially different from what you ordered, please contact Push Marketers as soon as possible.

We may request photographs of the product, packaging and shipping materials so our team can review the issue and determine the appropriate resolution.

Depending on the circumstances, an approved resolution may include a replacement, reprint, store credit or refund.

Artwork & Proof Approval

Customers are responsible for reviewing proofs carefully before approving an order for production.

Please verify all spelling, phone numbers, addresses, dates, QR codes, colors, sizing, placement and other important information before giving final approval.

Once a proof has been approved for printing, Push Marketers is generally not responsible for errors that were present in the customer-supplied or customer-approved artwork.

Customer-Supplied Artwork

Customers who provide their own print-ready files are responsible for ensuring their artwork is accurate and suitable for production.

Low-resolution images, incorrect dimensions, spelling errors, missing bleed, incorrect colors or other problems contained within customer-supplied artwork may affect the finished product.

Return Shipping

If Push Marketers authorizes a physical return, customers should follow the return instructions provided by our team.

Do not ship products back without receiving return authorization first.

Responsibility for return shipping costs will depend on the reason for the return and the resolution authorized by Push Marketers.

Shipping Damage

If your package arrives damaged, keep the original packaging, shipping materials and damaged products while your claim is being reviewed.

Photographs may be required to document damage caused during shipping.

Refund Processing

Approved refunds are generally issued to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.

Shipping charges and other fees may be non-refundable unless the refund is related to an error for which Push Marketers accepts responsibility.

Questions About a Return or Order?

If you believe there is a problem with your order, contact Push Marketers with your order information, a description of the issue and photographs when applicable.

Our team will review your request and provide the appropriate next steps.